Shipping & Delivery.

Every order is confirmed by email once payment has been received and our system has verified the order total. Orders are prepared and dispatched from within Australia.

Orders are generally dispatched within 1–2 business days of payment being confirmed.

Orders are reviewed before dispatch. Where a pricing, calculation, promotional or system error is identified, or where an amendment has been requested, an order may be placed on hold until the matter is confirmed with the customer. Those arrangements are set out in our Terms & Conditions.

Once an order has been dispatched it can no longer be amended or cancelled.

AUVYRA currently ships within Australia only. Orders placed at checkout are delivered to the Australian shipping address provided by the customer.

We do not offer international shipping at this time. If international delivery becomes available, this page will be updated.

AUVYRA offers Express Shipping only. There is no standard shipping option. All prices and shipping charges are in Australian dollars (AUD) and are shown in your bag before payment.

AUVYRA currently uses Australia Post Express Post for customer deliveries. Express postage and handling is $24.95 AUD for orders below $99.95 AUD. Orders with a merchandise subtotal of $99.95 AUD or more, calculated before shipping, receive complimentary Express Shipping.

The shipping amount displayed in your bag is an estimate; the final total — including shipping — is recalculated and confirmed by our system before any payment is taken.

Tracking is provided with the Australia Post delivery service where available. Where tracking is available for your order, tracking details will be sent to the email address supplied at checkout once the order has been dispatched.

If you have not received your dispatch or tracking correspondence, please check your junk or promotions folder before writing to us at atelier@auvyra.com.au.

Once your order has been dispatched, delivery is handled by Australia Post. While AUVYRA takes care to dispatch orders within our stated timeframe, delivery times after dispatch are managed by Australia Post and are outside AUVYRA’s direct control.

Delays may occasionally occur due to postal network congestion, peak trading periods, severe weather, operational disruptions, public holidays, regional delivery conditions or other circumstances affecting the Australia Post network.

If your tracking information shows that your parcel has been delayed or has not arrived within the expected delivery timeframe, please contact Australia Post directly using the tracking number provided with your dispatch confirmation. Australia Post will generally have the most current information regarding the location and status of your parcel and can investigate delays within its delivery network.

AUVYRA is not responsible for delays caused by Australia Post or other circumstances outside our reasonable control after an order has been dispatched. However, if you have contacted Australia Post and require further assistance, please contact AUVYRA Customer Care at atelier@auvyra.com.au and we will assist where reasonably possible.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

AUVYRA may use another suitable postal or courier service in the future. Where this occurs, the same principles above will apply to the carrier handling your delivery.

Customers are responsible for providing complete and accurate delivery details at checkout. Please review your shipping address carefully before completing your order.

If you notice an error, contact us immediately at atelier@auvyra.com.au with your order number. Where an order has not yet been dispatched, we will do our best to correct the delivery details.

Once an order has been dispatched, delivery details can no longer be changed by AUVYRA, and parcels sent to an incorrect or incomplete address may be delayed or returned to sender. Where an incorrect or incomplete address supplied by the customer causes a return to sender or a redelivery, reasonable associated return and redelivery costs may be charged to the customer.

For any question regarding processing, dispatch, tracking or delivery of an order, please write to our atelier at:

atelier@auvyra.com.au

Please include your order number where possible. We aim to respond within 1–2 business days.